Job: Inside Sales and Service Representative

Please contact Bev Josuttes-Harland at 780-808-5736 or or Tina Burton at 780-875-4275 for more information.

Title Inside Sales and Service Representative
Location Bonnyville


  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on “wowing” the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver’s license and a reliable vehicle (if driving required)
  • Completion of High School Diploma/Post Secondary education or equivalent work experience
Job Information

Support growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses.

The duties and responsibilities of this position include but are not limited to:

  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries
  • Maintain a well-rounded knowledge of products sold
  • Promote Company products and services to customers and provide substitutions where required
  • Review open orders and backorders on a daily basis
  • Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Provide leadership and ensure continued exceptional customer service by the branch team, when required
  • Support Branch Manager by assisting with everyday operational/administrative functions, when required
  • Other branch support related duties including but not limited to supporting the warehouse functions as required

If you are interested in exploring this challenge, please forward a copy of your current resume and three references to Erin Hubbert via email.   We thank all interested candidates however, only those qualified will be contacted.

Apply Now